Job Description

Job Description

Job Title: Quality Supervisor
Department: Quality
Reports To: Technical Manager
Supervises: Quality Control Inspectors

Job Summary

We are seeking a diligent and experienced Quality Supervisor to oversee our quality assurance and control processes. The primary objective of this role is to ensure that all products meet customer specifications, internal standards, and statutory requirements. The successful candidate will be responsible for implementing and maintaining the ISO 9001:2015 Quality Management System, leading continuous improvement initiatives, and managing the quality control team to ensure operational excellence.

Key Performance Duties & Responsibilities

Quality Management System (QMS) & Documentation

• Implement and maintain the ISO 9001:2015 Quality Management System.
• Create, review, and maintain company documentation, including quality manuals, policies, and procedural documentation.
• Develop operating procedures and production flow layouts to optimize efficiency.

Process Improvement & Analysis

• Analyze manufacturing processes to identify, develop, and implement improvements that enhance capability and performance.
• Devise, improve, and review new specifications and procedures for products or processes.
• Keep accurate documentation and perform statistical analysis to support data-driven decision-making.

Quality Control & Assurance

• Oversee the Quality Control and Assurance team to ensure products are manufactured per customer, internal, and statutory regulations.
• Review daily in-line and final inspection reports in accordance with documented procedures.
• Lead testing procedures, liaise with external testing bodies, and draft manufacturing specifications.
• Establish requirements for raw materials and monitor supplier compliance.

Corrective Actions & Customer Relations

• Develop and implement corrective actions to meet key quality performance goals.
• Respond to customer quality concerns promptly, generating detailed root cause analysis reports and implementing countermeasures.
• Liaise with various customers and suppliers on quality-related matters.

Training & Team Development

• Train operators and quality inspectors on part visual acceptability, measurement techniques, and process procedures.
• Set clear requirements and expectations for the quality team to ensure high performance.

Compliance & Continuous Improvement

• Implement and sustain 6S activities (Sort, Set in order, Shine, Standardize, Sustain, Safety) to ensure cleanliness, safety, equipment maintenance, and proper housekeeping.
• Conduct sample validation for new products prior to production to ensure compliance before mass manufacturing.
• Handle KABM inspection requisitions and follow-ups for conformity certificates and VIN plate issuance.

Reporting & Administration

• Maintain accurate records of inspections and prepare detailed lists of defects.
• Interact with other departments to ensure compliance with specifications and facilitate acceptance of parts.
• Gain feedback from clients and submit comprehensive quality reports.
• Note: This list is not exhaustive; the role may require carrying out any other duties assigned by management.

Key Competencies & Requirements

• Education: Diploma or Degree in Quality Management, Engineering, Manufacturing, or a related field.
• Experience: Proven experience in a quality supervisory role within a manufacturing environment.
• Certifications: Strong knowledge and experience with ISO 9001:2015 standards. Certified Lead Auditor or Internal Auditor certification is a plus.
• Technical Skills: Proficiency in statistical analysis, root cause analysis (RCA), and process improvement methodologies. Strong understanding of 6S principles.
• Soft Skills: Excellent leadership, communication, and interpersonal skills. Ability to train and mentor staff. Strong problem-solving capabilities and attention to detail.
• Language: Proficiency in English (both written and spoken).

Working Conditions

• Based in the Quality Department.
• Collaborative environment requiring close interaction with production, engineering, and supply chain teams.
• Occasional liaison with external customers, suppliers, and regulatory bodies.

Application Process

Interested candidates who meet the above requirements are encouraged to apply by sending their CV to vacancies@jogjobs.co.ke by 30th June 2026.